Select the operating system currently on the computer, scroll down, and then expand Drivers – Keyboard, Mouse and Input Devices. Backing up and restoring SimplePass fingerprint configuration in Windows 7 or Vista. If you choose to change the operating system, the default fingerprint reader drivers and programs provided by HP for your computer model might not be compatible, and the fingerprint reader will not work as a result. To make sure the Windows device driver for the fingerprint reader is up-to-date; follow the steps in Updating the device driver. This indicates that Windows supports the device; in this case, the fingerprint reader.
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Genuine Windows Vista Enterprise note: At the Start compsq, type device manager to open the Search charm, and then select Device Manager in the search results. The Virtual Agent is currently unavailable.
Enrolling your fingerprints in SimplePass You enroll your fingerprints by scanning each finger multiple times so the program can capture a consistent image of your finger. The biometric device is the hardware that controls the fingerprint reader. In the application or web site logon window, type in the required Username and Password. This page requires Fingerprit. Double-click the downloaded file and follow the instructions to install the HP SimplePass Identity Protection software. After updating the access manager, see the access manager online help for information to set it up.
Enroll a fingerprint – Click on an un-enrolled gray or non-highlighted finger and then swipe your finger on the scanner. If the issue is not resolved by downloading the software as described in the previous paragraph, continue with the steps that follow in this document.
The drivers and programs available for one model are not compatible and do not work with other models. If you choose to change the OS, you may have trouble setting up the fingerprint reader again.
HP Compaq nc Notebook PC Product Specifications | HP® Customer Support
If prompted, slide your finger over the fingerprint reader to verify your identity. Use the following steps to fompaq the fingerprint and set up SimplePass.
Open a web browser and go to hp.
If the BIOS available on the web site is a later version, download and install it. Select any other required senspr such as, the Stay signed in option. Next, see if Windows supports the fingerprint reader. Update the device driver. The fingerprint device driver and the access manager for the original configuration of your computer are available on the HP support web site. Asia Pacific and Oceania. Press the sticky side of a piece of adhesive cellophane tape on the sensor and then peel it away to collect the dust and dirt particles.
Cleaning the fingerprint reader.
In the search results, click HP SimplePass to open the program. The following information may help troubleshoot problems.
HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)
HP Fingerprint Reader Software. The fingerprnit manager software is designed to work on specific models and operating systems. Do not use a wet cloth because moisture may damage the sensor.
How does HP install software and gather data? Use the table below to determine which access manager software was available at the time the computer was purchased. Select the current operating systemand then scroll down to Software – Securityand expand the list.