It’s fine, but there are better products out there. Easy to Use and the notification is really helpful Cons: For example, the cost of removing their logo from your public support center pages, the cost of transferring from OnPremis to Cloud. They have some “hidden” costs which were very unpleasant. So far none except for a few bugs that I am certain will be fixed with the amount of feedback I have given. Tends to be a little slow when multitasking. Information Technology and Services, employees.
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Very little intervention required by vendor.
I’ve used OnPremis and now Cloud version and both of them were very easy to set up. Its one of the Best customer support software I have ever seen. Speaking of custom fields Deskpro Lets you mass update your custom fields.
Small structure use of Deskpro deskkpro ticketing system.
Deskpro Reviews and Pricing –
We have been using DeskPro for almost 7 years. Deskpro Reviews Recently Reviewed!
The system as a whole just offers so much from the Feedback system, which we use as our product Feature Requests Management system. Staffing and Recruiting, employees. Great to work with.
We have been using Deskpro for about 8 months now. We have been using the Deskpro. So many options to choose from in which all help streamline our support and communication. Not Likely Extremely Likely. For example, the cost of removing ntework logo from your public support center pages, the cost of transferring from OnPremis to Cloud.
Limit in ticket status changes limitation. Think it is more suited to larger teams. View full list of Knowledge Management Software. Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Any organization that needs to deliver excellent dsekpro, from SME to major enterprise. Always kind and patient unlike some other SaaS support.
It’s a huge deal. Some of the advanced features require knowledge that would outside the skillset of an average admin. It’s fine, but there are better products out there.
IT Ticketing System (DeskPro)
Great Customer Support Software. DeskPro has a real business to business focus. We look forward to a brighter future with DeskPro.
The customerstickets are easily sorted with the functionality of Deskpro. On the other end show the dashboards a very insightfull overview of the statistics.
IT Ticketing System (DeskPro) | Computing & Information Services
View full list of Customer Service Software. We’re very happy with the software and we already recommended it to another firm. Implementation time was self-sufficient. Day-to-day ticket management is easy enough to understand but inefficient, which impacts overall productivity for all teams who use the product.
DeskPro is a very flexible and easy to use ticketing system environment. It was fine for the first few months when volumes weren’t massive, but its limitations have severely impacted productivity as volumes have increased.